Plumbs Customer Club - Everybody's welcome

FAQs

Frequently Asked Questions

General FAQs

If I request a visit from a Home Consultant, am I obliged to order?
No. The Home Consultant offers a free advisory service and will not put you under pressure to buy. The Home Consultant will show you large samples of all the fabrics available and provide a free no-obligation quotation for any fabric that you choose.
Do you have a home furnishings consultant in my area?
Plumbs is one of the leading suppliers of home furnishings UK wide. We have more than 250 Home Furnishings Consultants and can send someone to advise about our home furnishings products to more than 98% of homes in the UK. So unless you live in one of the most remote and inaccessible areas in the country, we have a Home Furnishings Consultant available to come and visit you.

What's more, we deliver over 1,500 orders for home furnishings UK wide every week. Wherever they may be, all of our home furnishings customers have one thing in common - they can expect a quality home furnishings service from Plumbs - guaranteed.
When will the Home Consultant visit?
Your Home Consultant will telephone first to arrange a visit at your convenience.
How do I request a free visit from my Home Consultant?
You can do this now, simply click I'd like a no-obligation visit. We will bring you over 500 attractive designs and colourways to see. This service is available to over 98% of UK households, including Northern Ireland, Jersey, Isle of Man & the Isle of Wight.
What if I live outside the U.K.?
Click here to request details of our mail order service for overseas customers.
What about delivery times?
Normally your consultant will return to fit your order within six to eight weeks of placing the order.

Loose Cover FAQs

What's the difference between Finest Loose Covers, Designer Covers and Classic covers?
Finest Loose Covers and Designer furniture Covers are made from top quality upholstery weight fabric, and at extremely competitive prices, certainly less than half the cost of a new suite. Many fabrics have the added advantage that they are machine washable. There are a choice of valance styles available.

Plumbs furniture covers can be made in a modern loose designer fit style, or in a traditional closely fitting make-up. The range includes cotton and chenille fabrics from designer names such as Villa Nova, Crowson, Sandown & Bourne, Sanderson and Panaz, amongst others.

Classic made-to-measure furniture covers are traditionally made in 100% polyester and come in a wide choice of affordable designs. They are very easy to remove, wash and re-fit. A choice of valance styles and feature piping are available to complete the look. Do not be put off by polyester. When you feel these fabrics you will realise why over half of all orders are for Classic covers.
What styles of furniture do you cover?
Virtually any style of furniture can be covered, from suites and chairs, to 2 or 3 seater settees. We make covers for almost all styles of furniture on the market including many styles from Parker Knoll, Multi York, M+S, Sofa Workshop, G Plan, DFS, Christie Tyler + 1,000's of others.

When you place your order for Plumbs soft furnishings, the Home Consultant will carefully photograph and measure every detail of your furniture. We then produce a cover to fit your furniture beautifully. No two covers are the same. Your home consultant will return to fit your covers so you can order in complete confidence.
Do you cover leather suites?
We now have a number of cover solutions for you to choose from, including our NEW Re-upholstery service. Ask your Home Consultant for full details.
Are Loose Covers washable?
Most of Plumbs covers are machine washable. Exceptions to this will be clearly identified by your Home Consultant.
Are your Loose Covers made from Nylon ?
No. Plumbs Classic Decra covers are made in Qualitex 100% Polyester, which is both machine washable and fire retardent.

Finest Loose Covers and Designer Covers are made from top quality upholstery weight fabric. The range includes cotton and chenille fabrics from designer names such as Villa Nova, Crowson, Sandown & Bourne, Sanderson and Panaz, amongst others.
Are your Loose Covers pet proof?
Although our sofa and chair covers are extremely hard-wearing, we cannot guarantee that they will be resistant to plucking from your cat or dog.
Are Loose Covers Hard wearing?
All Plumbs furniture covers are extremely hard wearing. Decra fabrics are guaranteed not to shrink, fade or lose their colour when washed in a machine. Many cotton fabrics can be machine washed and a number of designs are dry clean only. Always refer to the wash care label.
Can you tumble dry Loose Covers?
You should not tumble dry your covers.

Re-upholstery FAQs

Can you re-upholster my furniture?
Yes. Our expert craftsmen, local to your area, will inspect and repair your furniture before re-upholstering it to it's former glory in one of our fabulous designs.
Why choose Plumbs as my upholstery suppliers?
It's essential that you feel confident about your upholstery suppliers - and choosing Plumbs as your upholstery suppliers will give you total peace of mind. Plumbs is one of the most experienced upholstery suppliers in the business. In fact, with over 45 years experience as upholstery suppliers, we offer a unique level of experience and expertise. And on top of that, unlike many other upholstery suppliers, we offer a full guarantee. We won't be satisfied unless you are.
What does tailor made upholstery involve?
Our tailor made upholstery service starts with our expert Home Consultants, who are specially trained to assess your furniture and make recommendations for the best tailor made upholstery solution. Looking at the condition and structure of your furniture, they will recommend the tailor made upholstery covering that's right for your needs.

Exact measuring for tailor made upholstery is an art in itself and is essential for a beautiful fit. Once your furniture has been measured, your Home Consultant will give you a free no obligation quote for tailor made upholstery in the fabric of your choice. And when we say ‘no obligation' we mean exactly that. You'll be under absolutely no pressure to place an order.
What does Plumbs furniture upholstery guarantee cover?
You can expect our furniture upholstery to stand up to normal wear and tear for many years, but all our furniture upholstery and other products are guaranteed for a full 3 years from the date of purchase. The guarantee covers our furniture upholstery for any fault - if there are any problems with the quality or workmanship on our furniture upholstery, we'll offer you a full replacement. Your guarantee card will be provided when you get your furniture upholstery, and will be signed by all the people at Plumbs who were involved in its production. At Plumbs, we make a personal commitment to the quality of our furniture upholstery.
Can Plumbs offer sofa upholstery for all types of sofa?
If you're looking for sofa upholstery for an unusual sofa, it's worth remembering that Plumbs has been offering a sofa upholstery service for over 45 years. During that time we've provided sofa upholstery for every imaginable type of sofa! We offer a complete sofa upholstery service for sofas of all ages, shapes and sizes and our range of sofa upholstery options includes slip covers and loose covers as well as reupholstery. We've got sofa upholstery down to a fine art! In short - yes, we believe we can offer sofa upholstery for just about any sofa, unusual or not. Why not call us to talk about your sofa upholstery requirements?

Curtain FAQs

What are the delivery times of curtains?
Delivery of your made to measure curtains is normally within 6-8 weeks.
Will the Home Consultant fit my new Plumbs curtains?
Yes - Your consultant will call to arrange a convenient time to come and fit.
Can I buy fabric by the metre?
Yes. Your consultant can offer fabric by the metre when you place an order for covers curtains or re-upholstery We also have an ecommerce site that lets you by curtain fabric by the metre. Please use the link below:

http://www.plumbscurtainshop.co.uk
Are there any types of window not suitable for your service?
We haven't found any yet. Why not ask for a visit from your local Plumbs curtain consultant. There is no-obligation for this service. There are few companies in the world with more experience at making bespoke curtains.
What if my track/pole is in poor condition or I don't yet have one in place?
This is usually resolved very easily through your local hardware shop. The track or pole you intend to use must be in place before the consultant measures for Plumbs made-to-measure curtains and pelmets.
Are Plumbs curtains hardwearing?
Extremely hard-wearing and well made. Plumbs manufacture and despatch over 1,500 made to measure orders every week – no two orders are ever the same. We have been operating at this level for the last 45 years. This business is built on quality and long term customer satisfaction.

Wherever you are in the world, you can order from Plumbs in total confidence that you will be satisfied if not delighted with the manufacturing quality of our products and with our commitment to our promises on delivery and service.
Are Plumbs curtains guaranteed?
All our curtains are guaranteed for 12 months. If you find any manufacturing defects within that time we guarantee to put them right, even if it means a complete re-cut.
 
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Get more information at Plumbs on: Furniture Covers, Loose Sofa Covers, Loose Chair Covers, Loose Suite Covers,
Loose Covers for Sofas
, Made to Measure Loose Covers, Re-upholstery & Curtains

*£50 worth of free soft furnishing accessories with suite covers of 4 seats or more. Available on furniture covers in classic, designer plus, designer premier, designer elite, traditional and
re-upholstery make ups. Available on all furniture cover fabrics except clearance lines. Accessories include: arm covers, bedspreads, curtains, scatter cushions, ottomans & footstools.

**Purchase any Plumbs product before 30th June 2010 to enter Plumbs Anniversary Competition and win one of 50 prizes including a Cruise for 2 to the value of £5,000. For an
entry form and for terms and conditions please ask for your Home Consultant visit or see plumbs.co.uk/competition.
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