Plumbs' rep came to our house to measure up, brought samples of fabrics, was very helpful and advised on gathering, discussed suitability of rail etc. and we felt that she was experienced and knowledgable. Curtains are good quality fabric, well made and look good. Price was reasonable and we were impressed at the speed with which they were produced - 12 pairs is quite a lot. Rep then came and hung them - very happy with the service.