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Protecting our community

Our latest updates

Since the start of the pandemic, we have introduced and maintained safety measures. Following the most recent government guidance, we wanted to update you on everything we are doing to keep our customers and colleagues safe. We're pleased to still be offering our free, in-home consultation service and enabling customers to transform their interiors in the safety and comfort of their home.

If you feel your questions are not answered below, please do not hesitate to get in touch with the team on [email protected] or 01772 838 363. Where possible, please include your order number to enable a quicker process.

In home service

After 61 years of trusted service, we know that when it comes to interiors, there’s no better place to make design decisions than your own home. All our consultants have been briefed on offering a covid safe experience and have been supplied with PPE should it be required.

Please note, in some areas there may be a short delay in arranging your visit due to limited consultant availability.

If you would prefer to fit your new covers or curtains yourself, please contact our customer services team on [email protected] or 01772 838 363 to arrange this. 


Much like our in-home appointments, health and safety standards for our collection/delivery team have been enhanced. No further action is required from you to arrange this, and our team will be in touch to arrange a collection/delivery slot that works for you.

Preston showroom

Our Preston showroom and factory store is now open. The opening hours are as follows:

Monday-Thursday: 9am - 4:30pm            
Friday: 9am - 4:00pm
Saturday: 9am - 3:00pm
Sunday: Closed

If you are unable to visit us, you can shop for our factory stock online at the Plumbs Marketplace website ( Our click & collect service is still available, and the team will be in touch to arrange a time with you.

For any queries about our showroom or the Plumbs Marketplace service, please call our team on 01772 259 995 or email [email protected].

Additional information

We appreciate your patience and understanding at this time, and our team are more than happy to answer any further questions you may have. We will continue to monitor the guidelines closely and follow advice from the government, the NHS and the World Health Organisation.


Page last updated: January 2022

For our standard order terms and conditions please click here

To view our coronavirus risk assessment for our office and production units please click here

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Added to your samples

View options in the comfort of your home

We'll go through our fabric collections and offer advice on colour and designs. There's no pressure to buy anything.