Our latest updates
Our latest updates
Here at Plumbs, we know that communities must work together in order to protect the health and wellbeing of everyone. Keeping our community safe has been at the heart of our actions throughout the last year, and will continue to be so as restrictions are lifted and adapted. From our family to yours, we would like to wish you well in these challenging times, and advise you regarding any changes in our service.
If you feel your questions are not answered below, please do not hesitate to get in touch with the team on [email protected] or 01772 838 363. Where possible, please include your order number to enable a quicker process.
After 61 years of trusted service, we know that when it comes to interiors, there’s no better place to make design decisions than your own home. According to new government guidelines, our in-home service is able to continue, with enhanced safety measures in place.
A full briefing of these guidelines has been issued to our home consultants, and the following measures implemented:
Distribution of PPE (including masks gloves and visors) to all consultants, fitters and delivery drivers.
Guidelines surrounding social distancing and regular sanitisation.
Minimising contact where possible. For example, during measuring and fitting appointments, your consultant may ask you to wait in another room to reduce unnecessary contact whilst they work.
Please note, in some areas there may be a short delay in arranging your visit due to limited consultant availability.
Much like our in-home appointments, health and safety standards for our collection/delivery team have been enhanced. No further action is required from you to arrange this, and our team will be in touch to arrange a collection/delivery slot that works for you.
Our Preston showroom and factory store is now open. Our opening hours are as follows:
Monday-Thursday: 9am - 4:30pm
Friday: 9am - 4:00pm
Saturday: 9am - 3:00pm
If you are unable to visit us, you can shop for our factory stock online at the Plumbs Marketplace website (www.plumbsmarketplace.co.uk). Our click & collect service is still available, and the team will be in touch to arrange a time with you.
We appreciate your patience and understanding at this time, and our team are more than happy to answer any further questions you may have. We will continue to monitor the guidelines closely and follow advice from the government, the NHS and the World Health Organisation.
Page last updated: 26th April 2021
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