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Protecting our community

Our latest updates

As the COVID-19 coronavirus outbreak continues, communities must work together in order to protect the health and wellbeing of everyone. Here at Plumbs, keeping our community safe has been at the heart of our actions throughout the last year, and will continue to be so as new restrictions take place. From our family to yours, we would like to wish you well in these challenging times, and advise you regarding any changes in our service.

If you feel your questions are not answered below, please do not hesitate to get in touch with the team on [email protected] or 01772 838 363. Where possible, please include your order number to enable a quicker process.

In home service

After 61 years of trusted service, we know that when it comes to interiors, there’s no better place to make design decisions than your own home. According to new government guidelines, our in-home service is able to continue, with enhanced safety measures in place.

A full briefing of these guidelines has been issued to our home consultants, and the following measures implemented:

Distribution of PPE (including masks gloves and visors) to all consultants, fitters and delivery drivers.

Guidelines surrounding social distancing and regular sanitisation.

Minimising contact where possible. For example, during measuring and fitting appointments, your consultant may ask you to wait in another room to reduce unnecessary contact whilst they work.

Please note, in some areas there may be a short delay in arranging your visit due to limited consultant availability.

If you would prefer to fit your new covers or curtains yourself, please contact our customer services team on [email protected] or 01772 838 363 to arrange this.

Deliveries

Much like our in-home appointments, health and safety standards for our collection/delivery team have been enhanced. No further action is required from you to arrange this, and our team will be in touch to arrange a collection/delivery slot that works for you.

Preston showroom

Our Preston showroom is now closed until further notice. However, you can shop for our factory stock online at the Plumbs Marketplace website (www.plumbsmarketplace.co.uk). Our click & collect service is still available, and the team will be in touch to arrange a time with you.

For any queries about our Plumbs Marketplace service, please call our team on 01772 259 995 or email [email protected]


Additional information

We appreciate your patience and understanding at this time, and our team are more than happy to answer any further questions you may have. We will continue to monitor the guidelines closely and follow advice from the government, the NHS and the World Health Organisation.

 

Page last updated: 1st February 2021

For our standard order terms and conditions please click here

To view our coronavirus risk assessment for our office and production units please click here

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